Frequently Asked Questions
Everything you need to know about our fresh-baked goods and delivery.
How do you ensure the freshness of my order during shipping?
All Butter Baker treats are baked-to-order and packed in insulated, eco-friendly packaging with cold packs to maintain peak freshness during transit.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated selection of plant-based and gluten-friendly pastries. Please check the 'Dietary Needs' section on our menu for full ingredient lists.
What is your policy on returns and refunds?
Since our products are perishable food items, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or store credit.
Can I schedule a delivery for a specific date?
Absolutely. During checkout, you can use our delivery calendar to select a future date for your order to arrive, perfect for birthdays and special events.
Are your products nut-free?
While we offer many recipes without nuts, all of our products are prepared in a facility that handles peanuts and tree nuts. We cannot guarantee a 100% allergen-free environment.
How should I store my baked goods once they arrive?
We recommend enjoying our pastries immediately. If saving for later, store cookies in an airtight container at room temperature and cakes in the refrigerator.