Returns & Exchanges
Due to the perishable nature of our bakery products, we do not accept returns; however, we are committed to ensuring your satisfaction with every bite. If your order is damaged or incorrect, please reach out to our team within 24 hours of receipt for a resolution.
Document the Issue
Take clear photos of the packaging and the product immediately upon discovery of any damage or discrepancy.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you captured.
Review Process
Our pastry team will review your claim within 48 hours to determine if a replacement or store credit is applicable.
Resolution Delivery
Once approved, a replacement order will be prioritized for the next available delivery slot or a credit will be issued to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing